Due to the nature of raw and luxury hair extensions, all sales are final once the hair has been opened, used, installed, altered, or worn. Returns are accepted only if the hair is unopened, unused, and in its original condition and packaging. Return requests must be submitted within 48 hours of delivery or in-store pickup. Hair must remain unaltered (not washed, cut, colored, combed, or manipulated).
Non-Returnable Items
Opened or used hair
Installed or altered hair
Custom orders or special lengths/textures
Sale or promotional items
Hair exposed to water, heat, chemicals, or styling products
Return Approval
All returns require prior written approval. Unauthorized returns will not be accepted.Approved returns will be refunded to the original form of payment. Shipping, handling, and processing fees are non-refundable. Please allow 5–7 business days after inspection for processing.
Quality Assurance Notice
Each bundle is thoroughly inspected and quality-checked prior to leaving our salon. Minor variations in curl pattern, color, or texture are natural characteristics of 100% raw, single-donor hair and do not qualify as defects.
🚫 No Chargeback Policy
By completing your purchase, you agree not to file a chargeback or payment dispute for any hair extension purchase. All concerns must be addressed directly with Salon Kym Belle / Khair Extensions in accordance with this return policy.
Chargebacks filed in violation of this policy will be formally disputed with supporting documentation, including order details, service records, inspection verification, and acceptance of this policy at checkout.
